Terms

INFORMATION ABOUT US

Welcome to Katharine Hamnett London’s online store https://katharinehamnett.com/ (the “website”). These terms govern the access to and use of our website. The access to and use of this website and the purchase of products are based on the assumption that these terms have been read, understood and accepted by you. Please read these terms carefully before ordering any products.

This website is operated by Katharine Hamnett London which is the trading name of Katharine Hamnett Store Limited. This is a limited company registered in England and Wales with company number 09976079, and VAT number GB 247 7199 66. Our registered office address is 1 Farrier's Yard, 77 Fulham Palace Road, London W6 8AH, UK.

If you have any questions about our terms please contact us at customercare@katharinehamnett.com. If you need any assistance please visit the Customer Care area, where you will find further information on orders, shipping, refunds and returning products purchased on our website.

ORDERING WITH US

When placing an order for the first time, you may be offered the option to register with us. Please note that products that are placed in your shopping basket are not reserved and may be purchased by other customers.

After ordering with us, we will send you an acknowledgment of your order via email. This email will include the details of the products you have ordered from us, your unique order number and delivery details. When a product is dispatched, you will receive a shipping confirmation email so that you may track the delivery of your order.

All products listed on our website are subject to availability. We may choose not to accept your order for any reason without liability to you. We will inform you as soon as possible if a product you have ordered is not available or if we are for some reason unable to fulfil your order. If we are unable to supply any of the products you have ordered with us we will refund you in full if payment has been made. You may purchase products on the website only for personal use and not for resale.

The images of the products on our site are for illustrative purposes only. We have made every effort to display the colours accurately, however we cannot guarantee that your computer’s display of the colours is an accurate reproduction. Although we have made every effort to be as accurate as possible, sizes and measurements may also vary. When purchasing a product from us you are making a contract with Katharine Hamnett Store Limited. Acceptance of your order and formation of a contract of sale takes place on dispatch of your order.

ORDER AMENDMENTS AND CANCELLATIONS

Once your order has been placed we may not be able to add, remove, or edit the quantity of items. If you wish to cancel your order please contact us as soon as possible at customercare@katharinehamnett.com. In certain circumstances, we may be able to cancel or amend your order if it has not yet been prepared for dispatch. Please see the Returns and Refunds section of the Customer Care area for further information.

PRICES

Prices on the website are inclusive of UK VAT at the prevailing rate of 20% if displayed in GBP (£) or EUR (€), and exclusive of VAT if displayed in USD ($). Regardless of how the prices are displayed through the website, VAT will be applied only to orders shipped to the UK and the rest of the European Economic Area, and will not be levied on orders exported to other destinations.

Prices for our products may change from time to time, but changes will not affect any order which we have confirmed with a dispatch confirmation. While we try to ensure that all prices on our website are accurate, errors may occur. The price of a product displayed on the website at the time the order is accepted will be honoured, except in cases of obvious error. The listed price of a product does not include delivery charges. Please ensure to check the final price of sale before submitting the order form. To learn more about relevant delivery charges, please see the Shipping and Delivery section of the Customer Care area for further information.

If you order products from our website for delivery outside of the United Kingdom, your order may be subject to import duties and taxes which are applied when the delivery reaches that destination. Please note that we have no control over these charges and we cannot predict their amount. You will be responsible for payment of any such import duties and taxes.

PAYMENT

We accept payment via Visa, MasterCard, American Express and PayPal. We may add additional payment methods from time to time and these may vary depending on the shipping destination. Payment of the product prices and relevant costs for shipping and delivery must be made by using one of the payment methods indicated on the order form.

Payment for the purchase of products, and the corresponding costs for shipping and delivery as indicated in the order form, will be charged to you only when the purchased products are dispatched. We receive authorisation to charge your account once the order is placed and the pending transaction will be settled upon dispatch.

You confirm that the payment card that is being used is yours or that you have been specifically authorised by the owner of the payment card to use it. All payment card holders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to authorise payment to us, we will not be liable for any delay or non-delivery.

When you select the PayPal option at checkout, you will be directed to the PayPal site to ‘Log In’ to your PayPal account and review the total amount to pay before clicking ‘Pay Now’. Once you click ‘Pay Now’ your transaction is complete and you will be returned to our website.

We have the right to cancel your purchase without prior notification. Examples of occasions we may choose to cancel your purchase are: your card details have been flagged by our fraud screening processes or are declined by our fraud screening processes.

Furthermore, we take reasonable care, in so far as it is in our power to do so, to keep the details of your order and payment secure, but in the absence of negligence on our part we cannot be held liable for any loss you may suffer if a third party procures unauthorised access to any data you provide when accessing or ordering from the website.

If you are a customer whose credit/debit card is not denominated in GBP (£), USD ($) or EURO (€) making a payment from the version of the website displaying prices in that corresponding currency, the final price will be calculated in accordance with the applicable exchange rate on the day your card issuer processes the transaction. All orders are placed with Katharine Hamnett Store Limited, which is a UK entity. Your card issuer or payment method provider may therefore apply other international bank charges. We have no control and cannot predict the amount of these charges.

SHIPPING AND DELIVERY

We ship to many major countries, but we are unable to ship to all destinations globally. For detailed product shipping and delivery procedures please see the Shipping and Delivery section of the Customer Care area for further information, or look at the Checkout to see whether we can ship to you. Please note that some destinations may require payment of an additional shipping supplement; we will contact you following submission of your order should this apply to you. Shipping times are estimates, and your order may be delayed by any import and customs procedures that may apply at your shipping destination.

RETURNS AND REFUNDS

If you are not entirely happy with your order then you may request to return products within fourteen calendar days of delivery by contacting us. You will then have a further fourteen calendar days to return the products to us in order to receive a full refund. Please see the Returns and Refunds section of the Customer Care area for further information.

In order to be eligible for refund, returned products should not have been used, worn, washed or damaged, and identification tags should still be attached. The products should be returned in the same condition in which you received them using packaging of adequate size and strength to ensure they are not damaged in transit, and preferably in their original packaging.

You are advised to obtain and retain proof of postage until after your refund has been processed. Please note that it can take up to 10 working days for us to receive your free return delivery.

Returns will be quality checked on receipt, and items that are damaged or soiled may not be accepted and may be sent back to you and/or a refund refused.

We offer free returns within the allowable period for orders shipped to the UK and EU. For other shipping destinations, you will be responsible for the cost of returning the products to us, provided that the reason for the return is not because of an error on our part or because the item is faulty or defective. If you are returning a product because of an error on our part or because it is damaged or defective we will refund the delivery charges incurred in sending the item to you and pay your costs of returning it to us.

We will usually refund any money received from you using the same method originally used by you to pay for the purchase, unless you have expressly agreed otherwise. We will process any refunds due to you as soon as possible, and in any case within fourteen days of receiving your returned items.

In case of a defective or incorrect item shipped by error by Katharine Hamnett London you are kindly asked to follow the same return process and to select the appropriate return reason. You can email photographs to us or attach them to your return request on the website to demonstrate the defect or error. In such cases, all shipping costs including any duties and taxes will be refunded by Katharine Hamnett London.

Packages for returns from outside the UK/EU must include on the outside a completed customs declaration (indicating that the package is a return of goods) and commercial pro forma invoice which will be provided to you by our Customer Care team.

Except in case of defective or incorrectly shipped items, any taxes and duties relating to return shipping of items are at your expense and, if not prepaid by you, such amounts may be deducted from the value of any refund issued.

Please allow sufficient time for processed refunds to appear on your card or bank statement. Depending on the card issuer this may take up to twenty working days. Refunds of orders made by bank transfer will be made to the original bank account as soon as possible following receipt of the returned items and provision of your bank account details, and in any case within fourteen days.

In the case of payments converted into the payment currency from other currencies, it is possible that any refunded amount may differ from the original amount paid on ordering due to changes in the relevant exchange rate in the intervening period of time. These differences will not be refunded.

Returns authorized by Katharine Hamnett London must be shipped from the same country to which the original order was shipped.

Authorized returns must be shipped using the carrier suggested by Katharine Hamnett London in the return instructions and must arrive at the address indicated for returns. Katharine Hamnett London reserves the right not to accept returns if you use a different carrier and if the delivery of the parcel entails extra costs for Katharine Hamnett London or requires collection from a carrier’s branch office.

Katharine Hamnett London reserves the right to refuse returns that have not been properly authorized or that have not been sent in accordance with the return policy. In such cases Katharine Hamnett London may return packages to the original shipping address for the relevant order. Should Katharine Hamnett London accept returns that were not authorized or not in compliance with this policy, 10% of the value of the returned item(s) may be withheld from the refund.

USE OF WEBSITE

The access to and use of https://katharinehamnett.com is exclusively for personal purposes, which should in no way be connected to any trade, business or professional activity. We shall not be considered liable for any use of the website and its contents made by you that is not compliant with the laws and regulations in force. You may purchase products on the website only for personal use and not for resale.

You agree that the information that you provide when you register is true, accurate, current, and complete in all respects. Should any of your registration information change please notify us immediately.

We may change, withdraw, or suspend access to the website (in whole or in part and permanently or temporarily) with or without notice and with no liability to you.

All content included on this website is the property of Katharine Hamnett London and is protected by national and international copyright and other intellectual property laws. You may not reproduce, publish, distribute, display, modify, create derivative work from, or exploit in any way, in whole or in part, the website content without the prior express written consent. You may not embed the website in other websites, create any link to the website that suggests that any business relationship exists between you and Katharine Hamnett Store Limited, or use any manual or automated means to copy information from the website for use in external databases or on other websites.

Our website may include links to other websites or resources which are in no way connected to Katharine Hamnett London. We have no control over the content of these websites and are not liable in any way for their content. We do not control or monitor such third party websites or their contents and shall not be held liable for the contents of such sites and/or for the rules adopted by them in respect of, but not limited to, your privacy and the processing of your personal data when you are visiting those websites. Our terms and privacy policy do not apply to the websites of third parties.

PRIVACY POLICY

We recommend that you read our Privacy Policy. The Privacy Policy will help you understand how and for what purposes Katharine Hamnett London collects and uses your personal data.

CHANGES TO OUR TERMS

Katharine Hamnett London reserves the right to change our terms from time to time as and when needed. We reserve the right to modify our terms at any time and therefore recommend that you check and read this page regularly. Our terms were last updated on 31st August 2017.

CONTACT US

If you have any questions about our terms please contact us at customercare@katharinehamnett.com.