Privacy Policy

KATHARINE HAMNETT LONDON AND YOUR PRIVACY

Katharine Hamnett Store Limited, trading as Katharine Hamnett London, a company registered in England and Wales no. 09976079 whose registered office is at 1 Farrier's Yard, 77-85 Fulham Palace Road, Hammersmith, London W6 8AH ("we/us/our") collects personal data about you through the website which it operates from the URL https://katharinehamnett.com/ ("the website") and through its social media channels. We may process personal data in order to perform our contractual obligations to you, in the pursuit of our legitimate interests, or on the basis of consent given by you, according to the type of processing as set out below.

We recognise the importance of protecting your personal data and are bound by the Data Protection Act 1998 (DPA), the Privacy and Electronic Communications Regulations (PECR) and the General Data Protection Regulation (GDPR).

This Privacy Policy tells you what personal information we collect and how it is used. If you have any requests or queries concerning your personal information and/or our practices you may contact us at any time at:

Mail address: 1 Farrier’s Yard, 77 Fulham Palace Road, London W6 8AH
Telephone: +44 (0) 20 7241 1948
E-mail: customercare@katharinehamnett.com

Responsibility of Processing Your Personal Data

Katharine Hamnett Store Limited is the controller of your personal data. Affiliated companies (including other companies within the Katharine Hamnett Store Limited group, being for this purpose companies controlling, controlled by or under the common control of Katharine Hamnett Store Limited and companies sharing substantially the same shareholders as Katharine Hamnett Store Limited) and selected suppliers may process your personal data on our behalf, and in accordance with our instructions as stated in this Privacy Policy. Such companies are therefore processors of your personal data. We have signed data protection agreements with all such processors, and they are all either subject directly to GDPR or operate under the EU-US Privacy Shield. They are:

  • Adyen B.V., Netherlands: payment processor
  • The Rocket Science Group LLC doing business as MailChimp, U.S.: email marketing service
  • Zendesk Inc., U.S.: helpdesk software
  • Microsoft Corporation, U.S., represented in the EEA and Switzerland by Microsoft Ireland Operations Limited: email and productivity software

Further details are available on request.



Acceptance

By accepting this Privacy Policy, you confirm that you have read and understood its contents and that you consent to our processing of your personal data in accordance with the provisions herein.

Should you wish to withdraw your consent to any processing of your personal data, we will cease all such processing. If you wish to withdraw your consent to any such processing, please contact us at customercare@katharinehamnett.com.

Please note that withdrawal of consent will not affect our right to process your personal data when we are required by law, to defend ourselves in a dispute, to prevent fraud or to perform our contractual obligations to you.


Categories of data and legal baSEs for processing your data

When you make a purchase from us, or if you are a supplier to us, it is necessary for us to process your personal data to be able to fulfil our contractual obligations to you.

We may also use your data to send out newsletters and invitations to special events/promotions. This processing is based on your consent.

Some activities such as individually targeted emails to customers, potential customers, or potential suppliers may require the processing of your information on the basis of our legitimate commercial interests.

The categories of data that we process, the purposes for which your data will be processed, and on what legal basis we are processing your data are listed below.

Your contact details

If you make a purchase through our website we may collect your email address, first name, last name, delivery address, billing address, telephone number and company name. Not all this information is mandatory. Mandatory fields are marked with an asterisk (*) on our checkout and account sign-up pages.

If you subscribe to one of our newsletters we may collect your email address, first name, last name and country of residence. We ask and record your consent to contact you during the newsletter subscription process. We may also record the topics relating to our brand that are of interest to you. If you no longer wish to receive our newsletters or other emails you can unsubscribe at any time by using the unsubscribe link which is included in the footer of all our newsletters. You may also contact us to unsubscribe at customercare@katharinehamnett.com.

If you have sign up for an account on our website we may collect your email address, first name, last name, delivery address, billing address, telephone number, date of birth, and gender. Not all fields are mandatory; we mark the mandatory information with an asterisk (*).

We will use your contact details to:

  • process your orders and any return requests or exchanges;
  • process any questions, comments or complaints you may have relating to your purchase and/or our products;
  • send out newsletters to you via email to keep you informed on all our products and services.

Your payment details

If you make a purchase on our website, you will provide your payment information such as bank or debit/credit card details or PayPal account on our website to finalise your purchase. Payment details are transferred securely to our regulated payment service provider, Adyen, and cannot be accessed by us. We do not store your card details.

Order information

We will store information about your purchases and returns, and associate them with your personal account if you create one. This information will include product details, size, price and date of purchase. We will also store information about products that you may have added to your Wishlist and/or subscriptions to product stock alerts. If you have a personal account, you will be able to access, edit or delete this information by logging in.

Anonymised data

We may use anonymised data for our marketing and to analyse customer patterns to improve our services to you. Our website uses cookies, Google Analytics and Facebook Pixel to collect data to allow us to better understand our website visitors.



Your data Subject Rights

  • You have the right to request access, rectification, and deletion of your personal data. If you have registered for an account with Katharine Hamnett London, please note that you will be able to access, edit and/or delete some of your personal data by logging in.
  • You have the right to restrict the processing of your personal data, to object to processing, and to submit a complaint with the supervisory authority.
  • You have the right to obtain confirmation of whether your personal data is being processed and obtain access to the personal data itself.
  • You have the right to know the categories of recipients to whom your data will be or have been disclosed, and request information on the period for which your personal data will be stored.
  • You have the right to request rectification of inaccurate personal data.
  • You have the right to request that we delete your personal data and/or restrict our processing of your data.
  • You have the right to object to our processing of your personal data for direct marketing purposes.

If you want to exercise your rights, please contact us via email at customercare@katharinehamnett.com. Please note that Katharine Hamnett London reserves the right to keep and process your personal data in accordance with this policy to the extent necessary to perform our contractual obligations to you, to the extent we are required to comply with applicable laws, or to defend ourselves in a dispute.



Sharing of Your Information with third Parties

Katharine Hamnett London does not sell or rent your personal data to any third parties.

We may disclose your personal information to other companies within the Katharine Hamnett London group (being for this purpose companies controlling, controlled by or under the common control of Katharine Hamnett Store Ltd and companies sharing substantially the same shareholders as Katharine Hamnett Store Ltd) but such use will be limited to the uses which Katharine Hamnett London makes of your personal information.

We may share your data with selected suppliers (including organisations based outside of the European Union) to allow them to perform services on our behalf, such as the fulfilment and delivery of orders, processing payments, carrying out promotional services or data management, to maintain our website or to send out our newsletter. The personal data you provide to us may be processed by these third parties, solely on Katharine Hamnett London’s behalf and in accordance with our instructions as data processors. This processing is based on your consent and we do not authorise any of our suppliers to make any other use of your personal data.

We may provide sales, traffic and demographic statistics and other related information to third parties but these statistics will not contain any information that could be used to identify any individual.

We may access and disclose to third parties your personal information to comply with applicable laws and lawful authority requests, to safeguard the proper operation of our systems, and to protect ourselves and our clients.



Data Retention

We will only keep your personal data for as long as is necessary in relation to the purposes for which they were collected or otherwise processed. This means that we may retain your personal information for a reasonable period after you stop using the website.

If you would like to receive a copy of the personal data that we hold of you, please contact us at customercare@katharinehamnett.com.



COOKIE POLICY

A "cookie" is a quantity of data which is stored on your computer. Each time your web browser requests a page from Katharine Hamnett London’s web server it is identified by the cookie. The cookie records the choices and preferences you make when using the website, making the website quicker and easier for you to use.

The website places cookies on your computer or handheld device. Cookies are essential for helping us deliver a high-quality website and online experience for our users, and some collect information about browsing behaviour.

We may use cookies or similar technology to track your use of the website or other sites related to our business partners.

By using and/or browsing the website you consent to cookies being used in accordance with our policy. If you do not consent you must disable cookies or refrain from using the website.



CHANGES TO OUR PRIVACY POLICY

Katharine Hamnett London reserves the right to change this Privacy Policy from time to time as and when needed. If we make any changes which affect your personal information in future we will inform you of such changes by email and post notice of such changes on the website. This Privacy Policy was last updated on 22nd May 2018 to reflect the requirements of GDPR, replacing the previous version dated 31st August 2017.



CONTACT US

If you have any questions about this Privacy Policy please contact us at customercare@katharinehamnett.com.